Part 1 Test Questions

PART 1 – MANAGEMENT PRINCIPLES AND THE RECORDS AND INFORMATION MANAGEMENT (RIM) PROGRAM

Part 1 includes topics such as staffing, budgeting, cost analysis and control, organizational placement, authority and scope of a program, management theories, ethical obligations and global concerns. The Annotated Outline provides detailed information about the content of Part 1.

Part 1 – Sample Questions

  • INTRO POLL QUESTIONS/ANSWERS

1. The management function concerned with assigning tasks to various individuals or groups within the organization is:

  1. planning.
  2. organizing.
  3. controlling.
  4. prioritizing.
  5. influencing.

2. _____ was considered the “father of scientific management”.

  1. Fayol
  2. Hawthorne
  3. Drucker
  4. Taylor
  5. Katz

3. _____ includes motivating employees, directing the activities of others, selecting the most effective communications channel, and resolving conflicts.

  1. Controlling
  2. Leading
  3. Planning
  4. Disciplining
  5. Promoting

4. All managers, regardless of level, make:

  1. decisions.
  2. money.
  3. differences.
  4. profits.
  5. policy.

5. All individuals and groups that are directly or indirectly affected by an organization’s decisions are its:

  1. stockholders
  2. investors
  3. employees
  4. stakeholders
  5. external constituencies

6. The last step in the planning process is to:

  1. choose the best alternative for reaching objectives.
  2. develop premises upon which each alternative is based.
  3. state organizational objectives
  4. put the plans into action.
  5. develop a budget.

7. Which scheduling tool is normally used to schedule production inputs such as human resources and machinery?

  1. SWOT analysis
  2. PERT diagrams
  3. Gantt charts
  4. workflow diagrams
  5. planning sheets

8. The _____ of an organization is represented primarily by the organization chart.

  1. profit formula
  2. enhancement
  3. work output
  4. bureaucracy
  5. formal structure

9. The process of assigning job activities and related authority to specific individuals in the organization is:

  1. accountability.
  2. delegation.
  3. responsibility.
  4. authority.
  5. decentralization.

10. Organizations are considered _____ if they exchange goods and services with consumers in other countries.

  1. global
  2. bureaucratic
  3. multicultural
  4. partners
  5. parochial

 

  • FINAL ASSESSMENT POLL QUESTIONS AND ANSWERS

11. Employee training involves changing skills, knowledge, attitudes or:

  1. compensation.
  2. job descriptions.
  3. behavior.
  4. locations.
  5. schedules.

12. The process of locating, identifying, and attracting capable applicants for a job is:

  1. training.
  2. evaluation.
  3. attrition.
  4. recruitment.
  5. validation.

13. _____ refers to creating and maintaining beneficial relationships with others to accomplish your goals

  1. Mentoring
  2. Marketing
  3. Team building
  4. Social media
  5. Networking

14. To compute the records retrieval efficiency ratio:

  1. Divide the number of records located by the amount of time it took to retrieve them.
  2. Divide the time required to locate records by the number of records requested.
  3. Multiply the number of records requested by the number of records found.
  4. Add the number of duplicate records to the number of records found.
  5. Divide the number of records requested by the amount of time to locate them.

15. _____ are typically designated by the business unit within an organization to serve as a liaison with the RIM program.

  1. IT staff
  2. Records coordinators
  3. Legal representatives
  4. Auditors
  5. Marketing personnel

16. A(an) _____ budget is money a company plans to spend to either purchase a fixed asset or to extend its useful life.

  1. zero-based
  2. revenue
  3. income
  4. capital outlay
  5. balanced building

17. A(an) _____ mandates guidelines for managing records within an organization.

  1. procedure
  2. task list
  3. schedule
  4. hold order
  5. policy

18. Records management audits should cover records and records systems, appraisal, records controls, processes for creating, capturing, and managing records and:

  1. policies and responsibilities.
  2. IT security.
  3. budgets.
  4. metadata.
  5. staffing.

19. Records management program _____ are systematic studies conducted to assess how well a program or operation is working.

  1. reviews
  2. audits
  3. inventories
  4. communications
  5. policies

20. An achievement test measures the potential of an individual to:

  1. follow disciplinary procedures.
  2. perform a task.
  3. draw a paycheck.
  4. meet performance standards.
  5. administer a training program.





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Answers:
  1. B
  2. D
  3. B
  4. A
  5. D
  6. D
  7. C
  8. E
  9. B
  10. A
  11. C
  12. D
  13. E
  14. B
  15. B
  16. D
  17. E
  18. A
  19. B
  20. B