Online Exam FAQs

This is my first remote proctored exam. What's it like?

Taking a remote proctored exam gives you the freedom and convenience to take your exam when you want to and where you want to. Remote proctored exams provided by our partner, Examity, require you to complete a few steps before you begin your exam. You must complete your Examity profile, which you can easily access from your Prolydian account. -You will only need one log in. During the profile setup, you upload a government issued photo ID, which you will show the proctor when you start your exam. You also will answer a few questions that will be used to verify your identity. The video above, "Scheduling a test with remote proctoring" walks you through those setup steps.

When you are ready to start your exam, you will be connected with an Examity proctor who will verify your identity and check your surroundings. You must have a clean desk area.  Make sure the room is free of people, pets, open books, and papers, including note pads.  Nothing should be sitting on or near your workspace.  There are strict protocols that must be followed. Be prepared to remove items identified by the proctor as violating the clean desk area requirements.  You will complete a 360 degree sweep of the room to show that it is free of anything that might get in the way of your testing experience. After that, the test will begin. You must stay on screen for the duration of the exam. Otherwise, the proctor may have to pause or stop the session.

This is my first time taking an exam via the Prolydian/Examity system. What can I expect?

First off, good luck on your exam! We know that exam day is stressful, so we strive to make your experience a good one. Prolydian's exam delivery engine was designed to be intuitive and user-friendly. The buttons are very clear and navigation between questions is easy. Take a look at the video below to see what it looks like (keep in mind some features may not be available during your exam, such as the calculator).

Taking the Test from Jay Foster at Prolydian on Vimeo.

Where can I take my exam?

You may take your exam at home, in your office, at a library, or any other place that is quiet and where you will feel comfortable sitting for an online exam Be aware that you will need to be able to take pictures of your surroundings prior to starting your exam.

Technical Requirements

The Examity online proctoring system requires you to use Google Chrome (current stable and first preceding version). Supported operating systems include OS x El Capitan 10.11 or later and Windows 10 (Windows machines in 10 S mode are not supported).  Always make sure you complete the Computer Requirements Check before you begin your exam.

Technical Requirements:

  • Chrome is required
  • Operating System: OS X El Capitan 10.11 or later, Windows 10 (Windows machines in 10 S mode are not supported),
  • Internet Browser: Google Chrome (Current Stable and First Preceding Version) Web Camera: Minimum- 640×480 resolution, Recommended- 1280×720 resolution
  • Internet Download Speed: A required upload and download speed of 2Mbps, with 10Mbps preferred
  • RAM: Minimum – 2GB, Recommended - 4GB
  • A Functioning Microphone: Webcams with built in microphones and standalone microphones supported
  • Not Supported:
    • Tablets (iPad, Galaxy Tab, Galaxy Note, etc.
    • Mobile (Android, iOS)
    • ARM CPU Architecture
    • Chromebooks

Testing Environment Requirements

  • A suitable environment is a room that is enclosed - e.g., an office, a bedroom, or any other room with four walls that contains a door or other barrier to prevent entry. Windows are allowed, however, they need to be closed and covered. A candidate can close blinds, and shades, or cover the window with a sheet, towel, or other material.
  • The room must be free of clutter and contain no accessible devices, books, notes, or other materials that could potentially allow a candidate to cheat.
  • The desk or workspace the individual uses must be free of any devices, books, notes, or other materials that could potentially allow a candidate to cheat.
  • Examinees are allowed a CLEAR glass or bottle of water only 
  • In general, the goal is to have as sterile an environment as possible.

Can I use a tablet or similar device?

No. Tablets are not supported. You will need to use a laptop or desktop computer with a windows, vista+, or macOS operating system. To ensure that you have the proper requirements, always make sure you complete the Computer Requirements Check before you begin your exam.

Are headsets allowed?

No. We cannot allow headsets since we cannot control what a candidate can hear from the headset.

What internet speed is required?

Prolydian’s exam delivery system is designed to require a minimal internet connection speed. Speeds greater than 5mbps are recommended, yet slower speeds will still allow you to access and complete the exam. You will not lose exam time due to slower internet connections. Although stable wireless connections are acceptable, we recommend having a hard-wired connection instead of a wireless connection to prevent any disruptions.

How do I schedule my remote proctored exam?

You schedule your exam directly from your Prolydian account. Log into the system and then go to the "Your exams" area. Click the "Schedule" button and follow the steps. Check out the video below to learn more.

Scheduling a Test with Remote Proctoring from Jay Foster at Prolydian on Vimeo.

What if I have to cancel or reschedule?

Cancel or reschedule your exam via your Prolydian Examinee Dashboard. Also, be sure to review the Examinee Cancellation / Rescheduling policy.

What should I do if I experience an error during testing?

Don't worry! Neither your exam nor your exam time will be impacted by any error you encounter. The system saves the exam time regularly throughout the exam, including after every question. Your current item and all prior responses are also saved, so the system will resume the exam at the point where the error occurred.

You will need to close your browser and then reopen it. Follow all previous steps you took to launch your exam (the steps will depend on whether it's remote proctored or self proctored).

The system will redirect you to the “Continue Exam” page. Click the "Continue Exam" button and you will be placed on the most recent item you viewed.

What should I do if I get disconnected during my remote proctored exam?

If there's an interruption in your exam session, your proctor will attempt to call you to get the session resumed. Your proctor will also send you an email with instructions on how to get the session started again. You can also contact the Examity support team by calling 1-855-EXAMITY or emailing support@examity.com for more help.

Who should I contact if I am unable to resolve an issue during testing?

For any questions regarding the exam administration (for example, registering for an exam or logging into your account), contact the ICRM at icrm@caphill.com
For issues while taking an exam, contact Prolydian:

Prolydian Support
Phone: (850) 739-8992
Email: support@prolydian.com